Shipping Policy

Every Hqlove™ order ships free, with no minimum spend. Here's exactly what to expect.

Processing Time

Orders are processed within 1–3 business days of purchase.

Orders placed on weekends or public holidays begin processing the next business day. During launches or seasonal peaks, processing may take an extra day or two — we'll always let you know if that happens.

Delivery Time

These estimates start after processing, not from the day you order.

Delivery times are estimates provided by our shipping partners and can be affected by customs, weather, and local courier delays. They are not guaranteed.

Tracking Your Order

Once your order ships, you'll receive an email with a tracking number and a link to follow your parcel.

Tracking can take 3–7 days to activate after you receive it. If your number shows no information at first, that's normal — it simply hasn't been scanned into the network yet.

Still nothing after 7 days? Email us at hqlove19@gmail.com and we'll look into it for you.

Shipping Cost

Free worldwide shipping on every order. No minimum, no hidden fees at checkout.

Customs, Duties & Taxes

Hqlove™ is not responsible for any customs duties, import taxes, or handling fees charged by your country.

These charges are set by your local customs authority and are the responsibility of the recipient. Fewer than 5% of orders are inspected, but if yours is, any fees due are payable by you.

Wrong or Incomplete Address

Please double-check your shipping address at checkout.

If your address is incorrect or incomplete, email us at hqlove19@gmail.com within 12 hours of ordering and we'll update it free of charge.

Once an order has shipped, we can't redirect it. Parcels returned to us because of an incorrect address can be reshipped, but reshipping costs are the customer's responsibility.

Lost or Delayed Parcels

If your order hasn't arrived 30 business days after shipping, contact us at hqlove19@gmail.com.

We'll open an investigation with the carrier, and if the parcel is confirmed lost, we'll send a free replacement or issue a full refund — your choice.

Damaged on Arrival

If your order arrives damaged, email us at hqlove19@gmail.com within 7 days of delivery with photos of the item and the packaging.

We'll arrange a free replacement or full refund. No return needed in most cases.

Order Changes & Cancellations

Need to change or cancel? Email us within 12 hours of ordering and we'll take care of it at no cost, provided the order hasn't shipped.

Contact

Any question about your delivery — email hqlove19@gmail.com. We reply to every message within 24 hours.